Frequently Asked Questions
Frequently Asked Questions (FAQ)
Welcome to the Pancreitis help desk. Below you will find answers to the most frequently asked questions about your order, delivery, returns, payment, and our products.
Orders and Shipping
How long does it take to process my order?
Orders are processed on business days between 09:00 and 17:00 (CET/CEST). Processing time is 1–2 business days.
How long does delivery take?
After processing, your order will be delivered via PostNL. Delivery time is 3–7 business days. Total turnaround time: 4–9 business days.
Do you also deliver outside the Netherlands?
No, we deliver exclusively within the Netherlands. Please contact us with questions about shipping to other countries.
How much does shipping cost?
Free standard shipping within the Netherlands.
Can I track my order?
Yes. After your order has shipped, you will receive a confirmation email with a PostNL tracking number. You can also track your order via our Track your order page.
What is the order deadline for same-day processing?
Orders placed before 17:00 on a business day will be processed that same day.
Returns and Refunds
How long do I have to return an item?
You have 30 days after receipt to return an item. This is more generous than the statutory 14-day right of withdrawal.
What conditions must a returned item meet?
The item must be unworn, unwashed, and unused, with all original tags attached and in its original packaging.
How do I start a return?
Send an email to contact@pancreitis.com with your order number and the reason for the return. We will send you the return instructions.
Who pays the return shipping costs?
The customer is responsible for return shipping costs unless the item is defective, damaged, or incorrectly delivered. In that case, we will reimburse all costs.
When will I receive my refund?
After receipt and inspection, the refund will be processed to the original payment method within 5 business days. Your bank may need an additional 3–5 business days.
Payment
Which payment methods does Pancreitis accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. All payments are secured with SSL encryption.
Is paying at Pancreitis safe?
Yes. Our website uses SSL encryption and works with trusted payment service providers. We do not store full card details.
Which currency do I pay in?
All prices are in euros (EUR), including VAT.
Can I pay afterward?
This depends on the payment options available at checkout. Check the payment page for the current options.
Products and Use
Which sizes are available?
Our T-shirts are available in sizes S, M, L, and XL. Please consult the product page for the size chart.
What material are the T-shirts made of?
Our T-shirts are made of 100% cotton for optimal comfort and breathability.
How should I wash my Pancreitis T-shirt?
Machine wash at 30 degrees Celsius, wash inside out, do not tumble dry, and iron at a low temperature.
Are the prints durable?
Yes, our prints are durable and colorfast provided that you follow the washing instructions.
Contact and Customer Service
How can I contact Pancreitis?
By email: contact@pancreitis.com
By phone: +31 61 374 8903
Our customer service is available Monday to Friday from 09:00–17:30 and Saturday–Sunday from 10:00–15:00 (CET/CEST).
When can I expect a response?
We aim to answer all questions within 24 hours on business days.
What is Pancreitis's address?
Pancreitis is a trade name operated by Culani LLC. Registered address: Voorstraat 48, Utrecht, Netherlands 3512 AV. Operator: Culani LLC, 212 N. 2nd St. Ste 100, Richmond, KY 40475, USA.