Refund policy

Returns and Refunds Policy

Thank you for your purchase from Winsleyco. We want to ensure that you are completely satisfied with your order.

Voluntary right of return

Winsleyco offers you a right of return of 30 days from the date you receive your order. This applies exclusively to items that meet the conditions below.

Conditions

Unworn, unwashed, and unused
With all original labels attached
In the original packaging
In undamaged, original condition

Return process

Contact us by email (info@winsleyco.com) or telephone (+31 61 374 8903) with your order number and the reason for the return.
After approval, you will receive the return instructions by email.
Pack the item in its original packaging with all labels.
Send the return using a trackable shipping service.

Return shipping costs

The customer bears the cost of return shipping (the actual shipping costs charged by the chosen service provider), except in the case of defective, damaged, or incorrectly delivered items. In those cases, we will reimburse all costs.

Refunds

Approved refunds will be processed to the original payment method within 5 days (Monday through Friday) after receipt and inspection of the item. Depending on your bank, the final crediting may take an additional 3 - 5 days (Monday through Friday).

Statutory guarantee

Irrespective of the voluntary right of return, as a consumer you are entitled to the statutory guarantee in accordance with the Dutch Civil Code (BW). In the event of a lack of conformity, you are entitled to repair, replacement, or a refund. The statutory guarantee period is 2 years from the date of delivery. For defective or incorrectly delivered items, we will reimburse the full return costs.

Non-returnable items

Worn, washed, or damaged items
Items without original packaging or with missing labels
Personalized products
Gift cards
Hygiene products with opened seals
Items marked as final sale (Final Sale)

Restocking fees

We do not charge restocking fees. The refund will cover the full amount paid for the product.

Exchange

Would you prefer to exchange an item for a different size or color rather than receive a refund? State this in your return request via info@winsleyco.comWe will dispatch the replacement item as soon as we have received and inspected the returned item, with no additional shipping costs within the Netherlands.

Right of withdrawal (EU consumer law)

As a consumer in the European Union, under the Consumer Rights Directive (2011/83/EU), you have the statutory right to withdraw from a distance contract within 14 calendar days after the day on which you received the product, without stating a reason and without additional costs (except return costs). This statutory right of withdrawal is entirely separate from the conditions above (unworn, original packaging, etc.): those conditions apply to our voluntary 30-day return policy and do not affect your statutory right of withdrawal, which remains unaffected.

Our voluntary 30-day return policy offers you more than the statutory minimum. The right of withdrawal and our voluntary return policy do not run cumulatively: the longer period (30 days) applies.

To exercise the statutory right of withdrawal, you must notify us within the 14-day period via info@winsleyco.com, for example by using the model withdrawal form below (this is not mandatory). After notifying us, you have a further 14 days to return the item to us. The refund will be made within 14 days of receipt of the returned item. Pursuant to Article 13(3) of Directive 2011/83/EU, we may suspend the refund until we have received the returned item; therefore, the 14-day period starts upon receipt of the return. If you make use of our voluntary 30-day return policy, we will process the refund more quickly (within 5 days (Monday to Friday) of receipt).

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: Winsleyco, Voorstraat 48, Utrecht, the Netherlands, info@winsleyco.com
I/We* hereby notify you that I/we* withdraw from our contract concerning the sale of the following goods:
Ordered on*/received on* [datum]
Name(s) of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is submitted on paper)
Date
* Delete as applicable.

Alternative dispute resolution (ADR)

The European ODR platform for online dispute resolution was decommissioned by the European Commission on 20 July 2025 and is no longer accessible. As a consumer, you can contact the Disputes Committee for alternative dispute resolution (ADR) atdegeschillencommissie.nl) or, in the case of cross-border disputes, to the European Consumer Centre Netherlands (ECC-Net): eccnederland.nl. We are not required to participate in an ADR procedure, but we are always open to direct contact to find a solution.

Cancellation Right (United Kingdom)

As a consumer in the United Kingdom, under the Consumer Contracts Regulations 2013 you have the statutory right to cancel a distance contract within 14 calendar days after receiving the product, without giving a reason. After notifying us, you have 14 days to return the item; the refund will be issued within 14 days after receipt of the return. Our voluntary 30-day return policy also applies to customers in the United Kingdom and offers you more than this statutory minimum.

In addition, as a UK consumer, you have statutory rights under the Consumer Rights Act 2015 in the event of a defective product (repair, replacement, or refund).

Return Policy (United States)

Our voluntary 30-day return policy from the date of receipt also applies to customers in the United States, under the same conditions as above (unworn, unused, with all original labels and in the original packaging). First contact us at info@winsleyco.com with your order number; you will then receive the return instructions and return address.

The cost of return shipping (for example, via USPS or UPS) is borne by the customer, except in the case of defective, damaged, or incorrectly delivered items; in those cases, we will reimburse all costs. Approved refunds will be processed to the original payment method within 5 days (Monday through Friday) after receipt and inspection. Any import duties charged by U.S. Customs will not be refunded by us; you may be able to claim these back yourself from the carrier or U.S. Customs and Border Protection.

This policy does not affect any additional rights you may have as a consumer under the laws of your state.