Shipping policy

Shipping Policy

1. Important Information

Order deadline: 17:00 (CET/CEST) - for customers in the United States, this is 11:00 (Eastern Time)
Processing time: 1 - 2 days (Monday through Friday)
Transit time: 3 - 7 days (Monday through Friday), to the Netherlands, the United Kingdom and the United States
Total delivery time: 4 - 9 days (Monday through Friday)
Shipping costs: Free standard shipping to the Netherlands, the United Kingdom and the United States
Shipping area: The Netherlands, the United Kingdom and the United States
Delivery service: PostNL (in the United Kingdom, delivery is handled by the local partner, including Royal Mail); in the United States, delivery is provided by USPS or UPS

2. Delivery Times

After payment, your order will be processed and packed within 1 - 2 days (Monday through Friday). The expected delivery time after dispatch is 3 - 7 days (Monday through Friday), to the Netherlands, the United Kingdom and the United States. Orders placed before 17:00 (CET/CEST), Monday through Friday, will be processed the same day (for the United States: before 11:00 Eastern Time); later orders and orders placed on weekends or public holidays will be processed on the next day (Monday through Friday).

3. Shipping Confirmation and Tracking

After dispatch, you will receive a confirmation email with a tracking code that allows you to track your parcel via the carrier's website or our Track your order page.

4. Shipping Area

We ship to the Netherlands, the United Kingdom and the United States (all 50 states). Please contact us regarding shipping to other countries.

5. Delays and Problems

If there are delays or problems with your delivery, you can contact us. We work with our carriers to resolve any issues quickly.

6. Lost or Damaged Parcels

If your parcel has been lost or arrives damaged, please contact us as soon as possible. We will assist you in submitting a claim and provide an appropriate solution.

7. Customs and Import Duties

For deliveries within the EU (the Netherlands), no additional customs charges generally apply.

For deliveries to the United Kingdom: for orders with a value up to £135, UK VAT is charged at checkout and you will not pay any additional costs upon delivery. For orders above £135, import duties and VAT may be levied by UK customs; these costs are the customer's responsibility.

For deliveries to the United States: shipments are sent from the Netherlands and may be subject to U.S. import duties, levies or customs clearance fees upon importation. These costs are not included in the product price or free shipping and are the customer's responsibility. We are not responsible for delays caused by U.S. Customs and Border Protection.