Frequently Asked Questions

Frequently Asked Questions (FAQ)

Welcome to the Winsleyco help desk. Below you will find answers to the most frequently asked questions about your order, delivery, returns, payment, and our products.

Orders and Shipping

How long does it take to process my order?
Orders are processed Monday through Friday between 9:00 AM and 5:00 PM (CET/CEST). Processing time is 1 - 2 days (Monday through Friday).

How long does delivery take?
After processing, your order will be shipped via PostNL (in the United Kingdom, delivery is handled by Royal Mail, among others; in the United States, by USPS or UPS). Delivery takes 3 - 7 days (Monday through Friday). Total transit time: 4 - 9 days (Monday through Friday), for the Netherlands, the United Kingdom, and the United States.

Do you also deliver outside the Netherlands?
Yes, we ship to the Netherlands, the United Kingdom, and the United States (all 50 states). Please contact us with questions about shipping to other countries.

How much does shipping cost?
Free standard shipping to the Netherlands, the United Kingdom, and the United States.

Can I track my order?
Yes. After shipping, you will receive a confirmation email with a PostNL tracking number. You can also track your order via our page Track your order.

What is the order cutoff time for same-day processing?
Orders placed before 5:00 PM (CET/CEST), Monday through Friday, are processed the same day. For customers in the United States, this corresponds to 11:00 AM Eastern Time. Later orders are processed the next day (Monday through Friday).

Will I have to pay import duties if I order from the United States?
Shipments to the United States are sent from the Netherlands and may be subject to U.S. import duties, taxes, or customs clearance fees upon import. These are not included in the price or free shipping and are the customer's responsibility. See our shipping policy for details.

Returns and Refunds

How long do I have to return an item?
You have 30 days after receipt to return an item. This is longer than the statutory 14-day right of withdrawal (EU and United Kingdom). The 30-day return policy also applies to customers in the United States.

What conditions must a returned item meet?
The item must be unworn, unwashed, and unused, with all original labels and in the original packaging.

How do I start a return?
Send an email to info@winsleyco.com with your order number and the reason for the return. We will send you the return instructions.

Who pays the return shipping costs?
The customer is responsible for return shipping costs unless the item is defective, damaged, or incorrectly delivered. In that case, we will reimburse all costs.

When will I receive my refund?
After receipt and inspection, the refund will be processed to the original payment method within 5 days (Monday through Friday). Your bank may need an additional 3 - 5 days (Monday through Friday).

Can I return an item from the United States?
Yes. Contact us at info@winsleyco.com with your order number; you will receive the return instructions. Return costs (for example via USPS or UPS) are the customer's responsibility, except for defective, damaged, or incorrectly delivered items.

Payment

Which payment methods does Winsleyco accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay, as shown at checkout. All payments are secured with SSL encryption.

Is paying at Winsleyco safe?
Yes. Our website uses SSL encryption and works with trusted payment service providers. We do not store full card details.

Which currency do I pay in?
For customers in the Netherlands, all prices are shown in euros (EUR), including VAT. Customers in the United Kingdom see all prices in British pounds (GBP). Customers in the United States see all prices in US dollars (USD). Any US import duties or fees are not included in the price and are the customer's responsibility (see our shipping policy).

Can I pay later?
This depends on the payment options available at checkout. Check the payment page for current options.

Products and Use

What sizes are available?
Our garments are available in various sizes, generally S through XL. Consult the size chart on the product page for the exact sizes for each item.

What material is the clothing made of?
The material varies by item and is listed on the product page, including cotton and knitted fabrics for optimal comfort.

How do I wash my Winsleyco clothing?
Follow the washing instructions on the item's label. As a general guideline: machine wash at a low temperature, wash inside out, and do not tumble dry.

Do colors and prints remain in good condition?
Yes, provided you follow the washing instructions on the label.

Contact and Customer Service

How can I contact Winsleyco?
By email: info@winsleyco.com
By phone: +31 61 374 8903
Our customer service is available Monday to Friday from 09:00-17:30 and Saturday-Sunday from 10:00-15:00 (CET/CEST).

When can I expect a response?
We aim to answer all questions within 24 hours, Monday through Friday.

What is Winsleyco's address?
Registered address: Voorstraat 48, Utrecht, Netherlands, 3512 AV.